Worldwide Customer Service
We are based in Alicante, Spain, and have customers all over the world. Therefore we have adapted to our customer needs by providing hotline in different languages, with long opening hours, a callback service, and a speedy email support.
We guarantee a reply within 24 working hours, usually within a few hours.
Write us at: sales @ jurassic-dreams.com
Call us at:
Calling from the rest of the world: +1 415 477-1055
We provide support in English and Spanish.
If you would like us to call you, please write us an email with your preferred time slot.
Hours of Operation
We aim to provide the longest possible opening time for our customer service line, therefore our lines are opened from 9am to 11pm (Central European Time). Please find below a time zone conversion table for your convenience.
|Monday through Friday|
|9am - 11pm||CET - Central European Time||Madrid, Paris, Berlin, Rome...|
|Some equivalent times:|
|3am - 5pm||EST - Eastern Standard Time||NYC, Washington DC, Miami...|
|0am - 2pm||PST - Pacific Standard Time||Seattle, San Francisco, LA...|
|7pm - 9am||AEST - Australian Eastern Standard Time||Sidney, Canberra...|
Apartado Postal 2334
We are proud of our fossil specimens and how we describe and display them in our website and that's why we have a 14 days 100% Money Back Guarantee.
If for any reason you are not satisfied with your purchase, please let us know at sales @ jurassic-dreams.com to organize the return. Click here to read the complete Returns policy.